Privacy Policy
Nightingale Gym is committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with us.
Information We Collect
We collect various types of information to provide and improve our fitness and wellness services. This includes:
- Personal Identification Information: Such as your name, email address, phone number, physical address, date of birth, and payment information (e.g., credit card details) when you register for membership, programs, classes, or make purchases.
- Health and Fitness Information: Information related to your fitness goals, health conditions, injury history, dietary preferences (for nutrition coaching), and progress data. This may be collected during consultations, program enrollment, or through fitness assessments, always with your explicit consent.
- Usage Data: Information about how you access and use our website and online content, including IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
- Communication Data: Records of your communications with us, including emails, chat conversations, and feedback.
How We Use Your Information
We use the collected information for various purposes, including to:
- Provide and manage your membership, personalized fitness programs, group exercise classes, nutrition coaching, personal training, spa services, and physical therapy sessions.
- Process transactions and manage payments for our services.
- Communicate with you about your account, services, appointments, and promotions, workshops, or events.
- Improve and personalize your experience with our site and services, including tailoring content and recommendations.
- Deliver online fitness content and manage your access to it.
- Conduct internal analysis, research, and for statistical purposes to understand service usage and trends.
- Ensure the security and integrity of our online platform and physical premises.
- Comply with legal obligations and resolve disputes.
Sharing Your Information
We do not sell your personal data to third parties. We may share your information with:
- Service Providers: Trusted third-party vendors who perform services on our behalf, such as payment processing, website hosting, email delivery, and analytics. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may share your information for any other purpose disclosed to you with your explicit consent.
Data Security
We implement robust technical and organizational measures designed to protect your personal data from unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, and secure server environments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Data Protection Rights (GDPR and similar laws)
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including to comply with our legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required, we will securely delete or anonymize it.
Cookies
Our site uses "cookies" to enhance your experience. Cookies are small files placed on your device that collect standard Internet log information and visitor behavior information. We use cookies to understand how you interact with our site, personalize content, and provide relevant advertising. You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Nightingale Gym
789 Osprey Boulevard, Suite 201
Vancouver, British Columbia, V6B 1P7
Canada